How credits, refunds, and cancellations work.
Every plan is a pack of credits. Credits are consumed when a scan runs or a fix is verified. Unused credits do not expire — they stay on your account until you use them.
Within 3 days of purchase, no credits used — full refund, no questions asked.
Day 4 to 7, no credits used — we refund your purchase minus a 20% minimum plan fee, so you get 80% back.
Day 4 to 7, some credits used — we deduct only the value of the credits you actually used and refund the rest. The 20% minimum fee does not apply once you've started using the plan.
After 7 days — purchases are non-refundable. Because credits never expire, any remaining balance simply stays on your account until it's fully used.
Deleting your account is permanent and immediately forfeits any remaining credit balance — deletion is not a refund path. If you want a refund, request it before deleting, within the windows above.
Email support@opviva.com from your account's email address with your order details. Approved refunds are returned to your original payment method; how long it takes to appear depends on your bank or card issuer.
This is a plain-language summary. The full, canonical policy lives on opviva.com.